TERMS & CONDITIONS

These Customer Terms and Conditions (“Terms”) govern the access to and use of the Huts4u website, mobile application, and booking services (“Platform”) operated by Huts4u (“Huts4u”, “we”, “us”, or “our”). By accessing the Platform, making a reservation, or otherwise using any service provided through the Platform, you (“Customer”, “Guest”, “you”, or “your”) acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms shall be read together with any additional terms, policies, conditions, or instructions displayed on the Platform at the time of booking.

1. BOOKING AND RESERVATION

1.1. A reservation made through the Platform shall be considered confirmed only upon successful receipt of the applicable payment or upon explicit confirmation or approval by Huts4u, as applicable. A booking reference or confirmation issued by Huts4u shall constitute evidence of the reservation, subject to the terms and conditions applicable to such booking.

1.2. The Customer shall provide complete, accurate, current, and truthful information at the time of making a reservation, including the Customer’s name, contact details, identification information, and any other information reasonably required by Huts4u or the concerned property. Huts4u shall not be responsible for any consequence arising from incorrect, incomplete, misleading, or inaccurate information provided by the Customer, and such information may, where appropriate, result in cancellation or denial of check-in in accordance with the applicable booking terms.

1.3. The availability of hourly stays, full-day stays, overnight stays, rooms, and other accommodation options is subject to the inventory and availability provided by the respective hotel or accommodation provider (“Property”). Availability displayed on the Platform may change without prior notice until a reservation has been successfully confirmed.

1.4. Prices displayed on the Platform may vary depending upon demand, seasonality, availability, Property policies, promotional offers, and other commercial considerations. The applicable price for a confirmed reservation shall be the price communicated to the Customer at the time of confirmation, subject to applicable taxes, charges, and the specific terms of the booking.

2. CHECK-IN AND IDENTIFICATION REQUIREMENTS

2.1. The Customer and all accompanying guests shall be required to present valid government-issued identification documents at the time of check-in, where required by the Property or applicable law. Such identification may include an Aadhaar Card, Driving Licence, Passport, or any other identification document accepted by the concerned Property.

2.2. Each Property may independently establish and enforce its own check-in requirements, including requirements relating to age, local identification, marital status, occupancy, documentation, safety, security, and other matters. Certain Properties may restrict check-in for local residents or unmarried couples or may impose other restrictions in accordance with their internal policies or applicable law.

2.3. Huts4u acts as a booking platform and does not independently determine the check-in eligibility of a Customer at a Property. Where a Property refuses or denies check-in on the basis of its applicable policies, requirements, restrictions, or legal obligations, Huts4u shall not be responsible for such denial, except to the extent otherwise required under applicable law.

2.4. The Customer acknowledges that the policies applicable to a particular Property may differ from those of other Properties available through the Platform. It is the Customer’s responsibility to review and comply with the applicable Property policies before and during the stay.

3. ALCOHOL, SMOKING AND PROPERTY RULES

3.1. The consumption, possession, or use of alcohol at a Property shall be subject to the rules and policies of the concerned Property and applicable law. Certain Properties may prohibit alcohol entirely or impose restrictions on its consumption or possession.

3.2. Smoking shall be permitted only where expressly allowed by the concerned Property. Where smoking is permitted, it may be restricted to designated areas. The Customer shall comply with all applicable smoking restrictions imposed by the Property.

3.3. Any violation of the Property’s rules relating to alcohol, smoking, conduct, or use of the premises may result in additional charges, penalties, eviction, termination of the stay, denial of continued accommodation, or such other action as may be permitted under the Property’s policies and applicable law.

3.4. Any fine, penalty, damage charge, or other amount imposed by the Property as a result of the Customer’s violation of Property rules shall be the responsibility of the Customer. Huts4u shall not be liable for any such action taken independently by the Property, subject to applicable law.

4. CANCELLATION AND REFUND

4.1. Unless a different cancellation policy is expressly stated at the time of booking, a Customer may cancel a reservation at least twenty-four (24) hours prior to the scheduled check-in time and may be eligible for a refund in accordance with the applicable booking conditions.

4.2. Any cancellation made within twenty-four (24) hours prior to the scheduled check-in time shall be treated as a late cancellation and shall be non-refundable, unless otherwise expressly approved by Huts4u or permitted under a specific exception contained in these Terms.

4.3. Where a Customer fails to arrive at the Property and does not cancel the reservation in accordance with the applicable cancellation procedure, such reservation shall be treated as a “No-Show”. No refund shall ordinarily be payable in respect of a No-Show.

4.4. Cancellation requests shall ordinarily be submitted through the same Platform or booking channel through which the reservation was made, unless Huts4u expressly directs otherwise.

4.5. Any refund approved by Huts4u shall generally be processed within seven (7) to ten (10) business days from the date of approval. The time required for the refund to be credited to the Customer’s account may vary depending upon the payment gateway, bank, card issuer, or other financial institution involved.

4.6. Eligibility for a refund shall be determined in accordance with the cancellation conditions applicable to the relevant reservation. Any exception to the applicable cancellation policy shall be subject to verification and may require approval by Huts4u management.

5. NON-REFUNDABLE RESERVATIONS

5.1. Certain reservations may be specifically designated as “Non-Refundable” at the time of booking. In respect of such reservations, the amount paid by the Customer shall not ordinarily be refundable, and the reservation may require full payment in advance.

5.2. Unless otherwise expressly stated by Huts4u, Non-Refundable reservations shall not be eligible for cancellation, modification, or alteration after confirmation. The applicable Non-Refundable condition shall be disclosed to the Customer during the booking process.

6. HOURLY RESERVATIONS

6.1. Hourly reservations are subject to the cancellation conditions displayed at the time of booking. Unless otherwise expressly stated, hourly reservations made within twenty-four (24) hours of the scheduled check-in time shall be non-refundable.

6.2. Same-day hourly reservations shall be non-refundable unless Huts4u expressly approves an exception in accordance with its applicable policies.

7. GROUP RESERVATIONS

7.1. For the purposes of these Terms, a reservation involving three (3) or more rooms may be treated as a group reservation and may be subject to special cancellation and payment conditions.

7.2. A group reservation may be cancelled without the additional cancellation charge applicable to late cancellations only where such cancellation is made at least seven (7) days prior to the scheduled check-in date. A non-refundable deposit equivalent to twenty-five percent (25%) of the applicable booking amount may be required for group reservations.

7.3. Where a group reservation is cancelled within seven (7) days prior to the scheduled check-in date, an amount equivalent to fifty percent (50%) of the total booking value may be retained or charged as a cancellation fee, subject to the specific booking conditions communicated to the Customer.

7.4. In the event of a partial cancellation of a group reservation, the Customer shall provide notice at least seven (7) days prior to the scheduled check-in date. Any applicable deposit may be adjusted against the remaining rooms, and the cancelled rooms may be subject to a cancellation charge equivalent to fifty percent (50%) of the applicable value of such cancelled rooms.

8. SPECIAL CIRCUMSTANCES

8.1. In the event of a genuine medical emergency affecting the Customer or an immediate accompanying guest, Huts4u may, at its discretion, consider a request for cancellation or waiver of applicable cancellation charges. Appropriate supporting medical documentation may be required for verification.

8.2. Any waiver or refund granted on medical grounds shall be subject to verification and approval by Huts4u. Where approved, the applicable refund shall generally be processed within seven (7) to ten (10) business days. Platform fees, convenience fees, payment processing charges, or other charges that are non-refundable may be excluded from the refund.

8.3. Where a reservation is materially affected by circumstances beyond the reasonable control of the Customer, the Property, or Huts4u, including natural disasters or other events constituting force majeure, Huts4u may, subject to the circumstances and applicable law, offer cancellation without the usual cancellation penalty, a refund after deduction of applicable non-refundable charges, or an alternative rebooking arrangement.

9. REFUND PROCEDURE

9.1. Any refund approved under these Terms shall ordinarily be credited to the original payment method used by the Customer for the reservation.

9.2. Huts4u shall provide confirmation of the refund once the refund has been initiated or processed by the applicable payment system.

9.3. Where only part of a reservation is cancelled and such cancellation is eligible for a refund, the refund shall be calculated proportionately in accordance with the applicable cancellation terms.

9.4. Huts4u reserves the right to review and approve exceptional refund requests on a case-by-case basis. No exception shall constitute a waiver of Huts4u’s rights or policies in relation to any future reservation.

10. PROPERTY RESPONSIBILITIES

10.1. Properties listed on the Platform are independently operated accommodation providers and are expected to honour confirmed reservations made through Huts4u, subject to circumstances beyond their reasonable control and applicable law.

10.2. Where a Property is unable to provide the accommodation confirmed to a Customer due to circumstances including overbooking, maintenance, operational difficulties, or other Property-side circumstances, the Property shall make reasonable efforts to arrange alternative accommodation of a similar or higher standard without imposing an additional room charge upon the Customer and, where reasonably possible, provide appropriate assistance in connection with relocation.

10.3. Huts4u may assist the Customer in communicating with the Property and in facilitating an appropriate resolution. However, Huts4u does not own, operate, manage, or control the independent Properties listed on the Platform and shall not be responsible for independent operational shortcomings of such Properties, except to the extent required by applicable law.

11. CUSTOMER CONDUCT AND RESPONSIBILITIES

11.1. The Customer shall conduct themselves in a lawful, responsible, and respectful manner and shall comply with all applicable Property rules, terms, safety requirements, and applicable laws throughout the duration of the stay.

11.2. The Customer shall be responsible for any loss or damage caused to the Property, its furniture, fixtures, equipment, facilities, or other assets by the Customer or any person accompanying the Customer. Any such amount may be recovered directly by the Property in accordance with its applicable policies and law.

11.3. The use of the Property or the Platform for any unlawful, fraudulent, or prohibited activity is strictly prohibited. Where the Customer engages in illegal activity or serious misconduct, the Property may take appropriate action, including eviction or termination of the reservation without refund, subject to applicable law.

12. PRICING, TAXES AND PAYMENT

12.1. The prices displayed on the Platform may change from time to time based on demand, seasonality, availability, Property policies, promotional campaigns, and other commercial factors.

12.2. The Customer shall be responsible for applicable taxes, service charges, platform fees, convenience fees, and other charges expressly displayed or communicated at the time of booking.

12.3. Payments made through the Platform shall be processed through applicable payment service providers and secure payment systems. The Customer shall not make payments through unauthorised channels or to persons claiming to represent Huts4u unless such payment method has been expressly authorised by Huts4u.

12.4. Promotional offers, discounts, coupons, and other benefits shall be subject to their respective terms and conditions and shall not be combined unless expressly permitted by Huts4u.

13. PLATFORM USE

13.1. The Customer shall use the Platform only for lawful purposes and in accordance with these Terms.

13.2. The Customer shall not engage in fraudulent transactions, fake or misleading reservations, misuse of promotional offers, unauthorised use of another person’s account or payment information, or any activity intended to interfere with or misuse the Platform or its services.

13.3. Where Huts4u reasonably determines that an account has been involved in fraudulent, abusive, unlawful, or otherwise prohibited activity, Huts4u may, subject to applicable law, restrict, suspend, or terminate access to the account and may cancel affected reservations in accordance with the applicable terms.

14. LIMITATION OF LIABILITY

14.1. Huts4u operates as a technology and booking platform facilitating reservations between Customers and independently operated Properties. Huts4u does not own, operate, manage, supervise, or control the day-to-day operations of the Properties unless expressly stated otherwise.

14.2. To the maximum extent permitted by applicable law, Huts4u shall not be responsible for matters arising solely from the independent operation of a Property, including the cleanliness, maintenance, staff conduct, service quality, safety or security arrangements, loss or theft of personal belongings, Property-specific check-in restrictions, or penalties imposed by a Property for violation of its rules.

14.3. Huts4u shall, where reasonably possible, provide assistance in relation to booking-related complaints and facilitate communication between the Customer and the concerned Property.

14.4. Nothing contained in these Terms shall operate to exclude, restrict, or limit any liability, right, or remedy that cannot lawfully be excluded, restricted, or limited under applicable law.

15. CUSTOMER SUPPORT

15.1. For assistance relating to reservations, cancellations, refunds, check-in matters, or other booking-related concerns, the Customer may contact Huts4u through the following official customer support channels:

Telephone: 18001212560 Email: help@huts4u.com

15.2. Customers are advised to provide their booking reference number and relevant reservation details when contacting customer support so that Huts4u may efficiently review and address the matter.

16. GOVERNING LAW AND JURISDICTION

16.1. These Terms shall be governed by and construed in accordance with the laws of India.

16.2. Subject to applicable law, any dispute, claim, or controversy arising out of or in connection with these Terms, a reservation made through the Platform, or the services provided by Huts4u shall be subject to the jurisdiction of the competent courts at Bhubaneswar, Odisha, India.

17. AMENDMENT OF TERMS

17.1. Huts4u reserves the right to amend, modify, update, or replace these Terms from time to time at its sole discretion, subject to applicable law.

17.2. Any revised Terms may be published on the Huts4u website or mobile application and shall become effective from the date specified therein.

17.3. The Terms and booking conditions applicable to a particular reservation shall be those communicated to the Customer at the time of booking, subject to any amendments required by applicable law.

18. ACCEPTANCE OF TERMS

18.1. By accessing the Platform, making a reservation, making any payment in connection with a reservation, or using any service provided by Huts4u, the Customer confirms that they have read, understood, and agreed to these Terms, including the applicable cancellation, refund, payment, check-in, and Property-specific conditions.

18.2. If the Customer does not agree to these Terms, the Customer should not access the Platform or proceed with a reservation through Huts4u.

Huts4u Customer Support: 18001212560 Email: help@huts4u.com Jurisdiction: Bhubaneswar, Odisha, India